Common Sense

May 15, 2008

Empowering non-organizations: Legs and Pockets


legs for getting places… (by scottobear, cc)

Web 2.0 tools have made it easier for people to form groups; ranging from temporary flocks of people with a similar interest to close-knit communities, increasingly part of extensive interconnected networks.

Thanks to Web2.0 people can connect and organize, without a manager or a managing structure to lead or frame this organization process. “The power of organizing without organizations” is how Clay Shirky calles it. Others have used the term “non-organizations” or “ultra-lights”. Many Internet mediated groups are non-organizations, in the sense that they do not have a traditional structure or legal entity like a foundation or a association, or a company.

An example is the group of dairy farmers in rural Portugal I am part of, convening around a blog and an email group, and meeting f2f a few times a year for an excursion or study day. There is real value for learning and socializing, there are some shared values, a shared identity. But it comes without the things that used to be part and parcel of more traditional organizations. There is no mailing address, no letterhead paper, no statutes or articles of association, no official “Committee” and no member administration.

When the dairy farmers network wanted to liaise with the traditional Farmers Union in Portugal, they were not accepted unless they would be a “real” association. The “ultra-light” can not be eligible for EU subsidies for training or extension, even though that is what it does.
When hiring a venue to convene, or a leaflet to print, one member has to personally take the financial responsibility up-front. When afterwards members chip in, they can not be given a receipt. The group can not own anything, not hire anybody.

A solution for the non-organizations might be to go the traditional way: formalize the group and rig an organizational structure along traditional lines, depending on the preferences: an association, a company or a charity. But this seems more complex than strictly needed, it would raise transaction costs, and more importantly: what would be lost in the process?
The lightness is a relief, it is felt that the lightness is conducive for learning, for attracting the right people for the right purpose. The agility, the single focus of a group to do its thing, and to stop being a group in case the energy ebbs is unique and refreshing.

This was the conclusion of the case study i did last year:
“Web 2.0 supported communities have the potential to support social organization for development, linking different actors to local development. The organizational models that we avail of at present do not match the new dispersed form of organization. To promote autonomy, sustainability and replicability of communities, further thinking is required.”

John D Smith and I have done some “further thinking”.

We have looked at existing communities, many of them “ultra-lights”, we have reminded each other to look and read with the question in mind:

“How can communities get legs and pockets”?

Legs for getting places, doing the thing it is they want to do;
pockets for being able to pay their way for as long as they want to.

You need legs before you can have pockets, but too large pockets might get in the way for good walking.

We have come across many communities that are -in whatever way- struggling with these questions: some for lack of pockets, others for getting their pockets filled and stopping walking to spend money or get more.

Trying to think of what would be needed to get legs and pockets, one thing might be collective money management tools. A tool to make international online banking “visible” to a larger community, in order for the community leaders to move money in an accountable way. It should be simple, but not too simple; communities probably want to differentiate several “stashes” of money. Read John’s blogpost about it here.

March 3, 2008

Links

Filed under: learning log, organizations — josien @ 9:59 pm

http://www.alliancemagazine.org/free/html/dec07e.html

title: Measuring impact? who counts? David Bonbright

This article is an attempt to chronicle the emergence of a new generation of concepts, tools, platforms and organizations designed to measure quality social change work. the article breathes philantropy and US context– but it shows a positive picture:

“Whereas a decade ago there was a great clamour for ‘generally accepted principles’ of impact measurement based on a unified and quantifiable approach, current thinking favours a much friendlier pluralistic model in which qualitative, quantitative, perceptual and empirical data can be assembled into a comprehensible whole that still honours the complexity of social change. Including and systematizing “constituency voice” for impact assessment in social change programmes.”

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http://www.wired.com/techbiz/it/magazine/16-03/ff_free?currentPage=all

Article on the new book  by Chris Anderson (the Long Tail) about the economy of free.

We are destroying the planet in our consumption race because the price of products does not represent their real cost, such as environmental costs. Anderson predicts many things will become a lot cheaper still, even free. To me this sounds wrong: of course there is a cost, only it are not the users, but others paying for it. Complex three way markets evolve. Users ‘trade’ something -whether data or access or other, is often not known- to get a free service in return. But Anderson is positive, and thinks it is a shift away from money focus to a more realistic accounting of all the things we truly value today.   

<<The word is externalities, a concept that holds that money is not the only scarcity in the world. Chief among the others are your time and respect (…)  There is, presumably, a limited supply of reputation and attention in the world at any point in time. These are the new scarcities — and the world of free exists mostly to acquire these valuable assets for the sake of a business model to be identified later. Free shifts the economy from a focus on only that which can be quantified in dollars and cents to a more realistic accounting of all the things we truly value today. >>

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http://howto.wired.com/wiki/Make_Money_Around_Free_Content

list of “business models” around free content

Blended organizations

Filed under: organizations — josien @ 12:08 am

The example below for me illustrates what i said in my previous blogpost: “Organizations will stay. Bosses will stay. But still, things will change and gradually, this will have deep impact.”

Andrew McAfee describes how organizations transitioning to be “Enterprise2.0″ could have tools that respect existing organization structures, yet still  foster freeform and emergent collaboration.

Awareness Networks builds, hosts, and deploys integrated E2.0 suites for an impressive roster of customers. Each Awareness installation is called a ‘community,’ and each community can contain multiple neighborhoods. Neighborhoods are simply ways to categorize the content that gets contributed over time, and are defined in advance by the people who commissioned the site. Since these people are usually the bosses of the company (or are at least acting on their behalf) neighborhoods tend to reflect the formal organizational structure or goals of the company, or some combination of the two. (…)

Bosses can control who has the ability to view, comment, edit, post, and vote by neighborhood. People can blog, contribute to wikis, participate in polls, votes, and discussions, upload photos and videos, etc. within any of these neighborhoods. Search, tagging, and linking work across all the content that a user can access, regardless of neighborhood.   (…) An Awareness community therefore has both imposed and emergent structure, in what feels to me like the right proportions.

March 2, 2008

Organizations Differently Organized

Filed under: learning log, organizations — Tags: , — josien @ 11:44 pm

Still mulling over our debate blogposts some time ago, about “The End of the Organization?”.

I argued, with the author Michael Gilbert, that organizations will change importantly, as they are shaped by communication, and communication is fundamentally changing.

Others have listed Arguments why Organizations would NOT change very much:

  • Andy said: The economical is far more important for the shape of our organizations than communication. Organizations -even non-profits- are mainly shaped by profit and free market and private ownership.
  • Joitske said: Values and aim are important for the shape of organizations, communication is secondary to that. (But the role of managers will change.)
  • Miguel said: The nature of organizations, and the reasons why they are here are not going away. Organizations are coherent and can deal with responsibilities, where ecosystems and /or netweroks cannot.
  • Hang said: We all want freedom, but a certain degree of organization is needed, otherwise it is not practical and very expensive.

And I agree and would add:

  • Regulatory frameworks are not changing.
  • We are used to our present way of organizing. It’s engrained in our cultures and systems. We LIKE hierarchies, we like things to be orderly and controlled. We entertain ourselves with office politics; we will not easily accept a more miscellaneous way of organization.
  • Fear and lack of imagination will make us hold on to what we know.
  • We are incapable of coming up with tangible models for more networked systems to operate.

These are of course all interrelated; we want to pin down responsabilities, as Miguel said, and in the networks that are fuzzy and in constant flux, this cannot be done.
So I agree that organizations are here to stay. When you immerse yourself in web2.0 and only talk (or rather, skype, phone, chat, blog, tweet) with others that populate this small universe, it is easy to think differently. But it will not happen. Not in the next few decades.What will happen (IS happening) is new practices, new types or organizing in the margins. And gradually, social media will have deep impacts.
I tried to think of what is new in (some) organizations (besides the earlier listed ones).

  • Marketing: community marketing, viral marketing, conversational marketing
  • Changing business models (music, media)
  • Firewalls becoming more permeable
  • Control over employees’ communications is impossible; this in itself is not new. What is new, is that personal and professional identities are more blurred and more of the communication leaves a track now.
  • Recruiting: taking place in more locations, in a more conversational style.
  • Selection: googling and socialnetworking / blog in addition to CV
  • Slow percolation of the social “mores” of social networking on the workfloor? Questions like who to trust, who is an authority, who to grant access to what. may be answered very differently today than 5 yrs ago and 5 yrs form now. Whoever demonstrates ability is an authority: shift towards meritocracy?
  • Knowledge workers becoming even more mindful of their own learning path and personal portfolio, and increasing number of free-lancers.
  • Networked free-lancers operating as a company.

I would be interested to read my co-debaters on this, as I am sure I there is lots to add.

February 19, 2008

The end of the organization?

_Users_josienkapma_Pictures_FARA_thumbnails flowers
new ways of organizing ourselves: contributing and sharing, even while also competing for resources (photos under cc license by dsevilla on flickr)

Joitske suggested to vary blogging styles by debating a certain issue, taking pro and contra standpoints. I am all for that so here I go: taking a PRO standpoint to this essay by Michael Gilbert on “The end of the organization?” (found thru David Wilcox, who blogged about it here)

Summary
In this 1,5 page article Gilbert states that the predominant unit of organizing in civil society has been and remains the organization. What are the forces that shape organizations?
There are administrative and regulatory forces. Organizations are also defined by the patterns of communication, required to form and maintain the relationships within and between organizations and between organizations and others. Patterns of communication shape the structures of organizations and civil society.

Throughout the world, patterns of communication are changing; costs are plummeting, technologies evolve. As barriers are lowered, “people motivated communication” that used to be only small and local, can suddenly scale up. Those “new”, communication patterns are displacing and destabilizing the hierarchical and insular ones that characterize many organizations. It is by studying the changing patterns of communication that we will discover the new shape of civil society. Ecosystem thinking will be important.

The successful organization will look very different in the coming years.
Innovation is needed in several areas of practice:
(1) We need ways of making network structures tangible to those who want to support civil society, more presicely we need (2) language, (3) models to deal with permeability, (4) financial structures and (4) legal structures.

I am adopting the standpoint to agree with Michael Gilbert, so I think the successful organization will look very different in the coming years, for the following reasons:

1)
I support the basic premise: Organizations are shaped by communication patterns >> Communication patterns are changing >> therefor organizations are changing.

I agree that indeed, communication patterns have been very important in shaping our organizations. Optimal numbers for aggregation and dissemination over costly communication channels, have determined organigrams. E.g. how far can a teacher’s voice and reign reach? and a manager’s?
In the past few years among those populating the “social web”, a revolution has occurred, which really has changed the principles of communication. The classic model of sender, medium, receiver, is overthrown: the medium is now free, the sender and receiver are all over the place and may be switching roles -or may be gone all together for elsewhere there seemed to be more value for them. This change in communication patterns, Web2.0, has been preluded by the “Web1.0” era, but has only recently really taken effect. The impact is starting to show, but will be felt stronger in coming years, in many areas, and the successful organization, by adapting to and embracing the changes, will look very different from the traditional organization.

2)
The future is now: it is happening. Areas where the effects are most visible are the music industry, travel, media, newspapers. Their old business models were based on: having access to or power over information /communication channels. They sold their clients artefacts: a plane ticket, a CD of your favourite band; without granting them access to the channels. Web1.0 already gave access to a lot of information (e.g. musical tracks), but Web2.0 in addition made two-way communication basically free (in addition to music, peer-to-peer networks, musical taste profiling and social networking).

The organizational forms that emerge are different from the “traditional organization”. Some differences I can see:

  • people centred, not organization centered
  • organic, community like
  • vertical, hierarchical communication replaced by horizontal many-to-many communication
  • role switching / bottom up: no fixed positions
  • increased permeability, boundaries are fluid and flexible
  • personal and work identities mix
  • creative commons, building upon each others work, less defence mechanisms
  • fuzz and flux: much larger tolerance for messyness, abundance and constant change over time
  • identifying with people, causes, values, not organizations
  • use of multimodal communications; attracting transliterate people

Gilbert’s essay is about civil society organizations, but to me this differentiation is not very relevant. Civil society organizations, ngo’s, large corporations, SME’s and public entities: all alike are affected. Indeed, it seems as if the changes at hand bring the different organizational models closer together, resembling one-and-other more, morphing the models. E.g. large corporations are cultivating client communities, much in the same way as non-profits are, and as governments could be: to be able to dialogue with many individuals who are important to their continued success; for their mutual benefit. In changing constellations, we all are continuously exposing ourselves, to be connected, to earn and grant a “licence to operate”.

3)
I also like the networked/ecosystem view for its hope and optimism. We can do better, we can use people’s motivation to move our world, we can collaborate and our organizations will change! I think it is amazing and inspiring that a critical mass of opinion makers (bloggers, web2.0 opinion leaders etc) have embraced this “view” and are acting upon it. I want to be part of that.

Lastly, I very much agree with the final points Gilbert makes about innovations needed to be able to make the transition. We need ways of making network structures tangible to those who want to support civil society. The lack of practical models or examples for networks, especially on how to deal with boundaries, finances or legal entity, are seriously slowing down the transition to more networked future.

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